Frequently Asked Questions
Where do we deliver? We deliver right across Australia. Most items are happy to be packed up and sent long distances but for some of the more vulnerable lines we have to look at transit times before sending them out. Please ask if you would like specific information about any of the lines in store.
How do we deliver? We use registered Australia Post for all our deliveries.
How much is freight? We work to keep freight costs as low as possible. This usually means standard Australia Post rates. With the increasing popularity of this site we hope to be able to even further reduce / subsidise freight costs and offer online in the near future. We do not make a profit on freight :-)
Why is the freight rate high for a small order? All freight rates are calculated from 2kg and upwards. Nearly all the orders we send out are significantly heavier than 2kg so the store is set up to work to offer best rates to those orders. The time taken to pick, pack and freight orders less than 2kg means that, unfortunately, we cannot afford to offer freight rates for smaller items. You are welcome to order less than 2kg of product but will be charged at the 2kg rate. We have worked hard to calculate freight at cost (and sometimes subsidised) rates but we're not perfect. If you think we've got the freight wrong please let us know so we can check our data and offer you the best rate possible.
What do I do if I have a problem? Contact Us. We want you to be happy and work hard on our customer service - without you we wouldn't be here! We don't find many problems but when we do hear from you we do our best to resolve any problems on the spot.
Can I Afford Organic Food? We believe that you can't afford not to - and when you look at the goodness in every organic fruit or vegetable compared to conventionally farmed foods it isn't actually that much more expensive. In fact many of the organic lines we sell in this store are cheaper than their conventional counterparts in the regional supermarkets.
Why Choose Organic? There are lots of great reasons to choose organics...here are just a few of them, courtesy of the BFA:
* Good for the soil Organic systems rely on a modern and scientific understanding of ecology and soil science, while also depending on traditional methods of crop rotations to ensure fertility and weed and pest control.
* Good for the animals Great emphasis is placed on animal welfare.
* Good for the environment Organic systems aim to reduce dependence on non-renewable resources. Organic production aims at all times towards sustainability whilst having best management of the environment and wildlife as a priority.
* Good for people Organic fruit and vegetables have been shown in a number of studies to contain more vitamins, nutrients and cancer-fighting antioxidants than non-organic food.
* Organic tastes good This is the simple message given by many people who eat organic.
* No synthetic chemicals Organic systems prohibit the use of artificial chemicals, pesticides and fertilisers. We don't use these on the crops, and we don't use these on our animals who go though life without the treatment of synthetic growth hormones or drugs.
* No GMO's Organic food is produced without GMOs, which are prohibited in the BFA's standards for organic food and farming.