Author: Kevin Doye Date Posted:29 September 2014
How long will it take to get my order? We work hard to send out all orders within three working days of receipt. All orders are individually hand picked and packed for you. Delivery times vary depending on where you are and which freight method you chose. Generally orders take:
NSW / ACT: 1 to 2 working days from despatch
VIC / QLD: 2 to 3 working days from despatch
SA / TAS: 4 to 5 working days from despatch
Other States: Up to 10 days from despatch.
Where do we deliver? We deliver right across Australia. Most items are happy to be packed up and sent long distances but for some of the more vulnerable lines we have to look at transit times before sending them out. Please ask if you would like specific information about any of the lines in store.
How do we deliver? We use registered Australia Post and a range of couriers for all our deliveries.
Can I chose my freight method? All available freight methods will be offered to you both in the shopping cart (if you enter your postcode) and at checkout. You can chose the method that will work best for you.
How much is freight? We work to keep freight costs as low as possible. This usually means standard Australia Post rates. With the increasing popularity of this site we hope to be able to even further reduce / subsidise freight costs and offer online in the near future. We do not make a profit on freight :-)
Why is the freight rate high for a small order? All freight rates are calculated from 1kg and upwards. Nearly all the orders we send out are significantly heavier than 1kg so the store is set up to work to offer best rates to those orders. The time taken to pick, pack and freight orders less than 1kg means that, unfortunately, we cannot afford to offer freight rates for smaller items. You are welcome to order less than 1kg of product but will be charged at the 1kg rate. We have worked hard to calculate freight at cost (and sometimes subsidised) rates but we're not perfect. If you think we've got the freight wrong please let us know so we can check our data and offer you the best rate possible.
Do you really deliver by bicycle? Sadly no, while store partners Kevin and Lowanna are passionate cyclists Australia is just a little too big for anything other than local delivery to be a possibility.
What do I do if I have a problem? If you are yet to place an order please feel free to Contact Us. If you have placed an order you can either Contact Us or use the Resolution Centre. We want you to be happy and work hard on our customer service - without you we wouldn't be here! We don't find many problems but when we do hear from you we do our best to resolve any problems on the spot.