Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Pay Now' and you will be asked for a few details that we need to be able to complete the order.*************************
We accept the following payment methods:
CREDIT CARDS
We accept Visa and Mastercard. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Payment is not taken until the order is processed.
ACCOUNT
Approved, logged in, account holders can placed orders onto account.
DIRECT DEPOSIT
Direct deposit into our bank account is also possible. Goods are not sent until payment is received and cleared. Our details if you are paying from inside Australia are:
BSB: 704328
Account: 184502
Bank: BCU
Name: Kombu Wholefoods
If you are outside Australia please use the following details:
BSB: 034813
Account: 425303
Bank: Bananacoast Credit Union Bellingen
Name: Kombu Wholefoods
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When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
There are many ways we can get your order to you...PICK UP
Use this option if you are planning on coming into store to pick up the order. We can have it packed and ready for you. There is no charge for this service.
LOCAL COURIER
Courier delivery offers a same day delivery service - great if you have included fresh produce in your order! The charge is based on weight of ordered products. Use this if you live in any areas served by local couriers. This are stretches from Sapphire Beach through Coffs Harbour to Nambucca and then inland to Armidale. Only major residential and business areas are served so if you are not sure please call us and we can confirm if courier delivery is available.
Courier charges start at $7.00. FREE DELIVERY is available in Eastern NSW for orders of $300.00 or more.
FASTWAY COURIER
Fastway offer a trackable next-day delivery service across Eastern NSW and through to the major centres of SE QLD. The charge is based on weight of ordered products. The area runs from the Sunshine Coast to Canberra and all centres in between. This is a great and affordable option if you want trackeable, fast delivery.
AUSTRALIA POST
Available across Australia. The charge is based on weight of ordered products. Free delivery across NSW for orders of $300 or more.
Australia Post charges start at $7.50.
INTERNATIONAL
We offer international delivery via Australia Post and their international postal service. The charge is based on weight of ordered products.
Delivery Schedule
We deliver your order as soon as we can. We will normally send your order to you in two business days for stock items. If payment is by direct deposit then goods will not be sent until payment has cleared into our account.Back Orders
If your item is not in stock, we will supply the closest alternative. We can also back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges
For orders made in Australia 10% GST is added. All international orders are GST-free.Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.Guarantee
We guarantee your satisfaction. Any products that are found to be faulty or damaged upon receipt will be replaced free of charge upon receipt of damaged / faulty goods to Kombu WholefoodsReaching Us
If you need to reach us, please email us using the 'Contact Us' link on the store page. Alternatively, you can call on 02 6655 9299 or fax us on 02 6655 9603 or write to us at:Kombu Wholefoods
105 Hyde Street
Bellingen
NSW
2454
Australia
Privacy Policy
Kombu Wholefoods do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you need to return any products puchased through this store for reasons other than because they are faulty / were found to be damaged upon receipt, please email us using the 'Contact Us' link on the store page. Alternatively, you can call on 02 6655 9299, fax us on 02 6655 9603 or write to us at:Kombu Wholefoods
105 Hyde Street
Bellingen
NSW
2454
Australia
